Already sent money or shared information?

If money or payment details were shared

Contact the financial institution or payment provider involved using a verified number. Explain what happened and ask what transaction or account-protection options are available. Recovery is not guaranteed.

If a password or account access was shared

Change the affected password, and change it anywhere else you reused it. Use unique passwords and turn on multi-factor authentication where available. Contact the service through its official support channel if you cannot regain access.

If a link or attachment may have installed malware, scan the device. If you need technical help, find the provider’s support independently; don’t use a number in the suspicious message.

Keep a record

Save messages, receipts, transaction details, phone numbers and a timeline before deleting evidence. Keep these for your financial institution and the reporting authorities. Don’t upload bank records, identity documents or passwords to Senior.ca.

Report through official channels

Report the incident to your local police and retain the file number. Report fraud to the Canadian Anti-Fraud Centre through the official reporting service ↗. For immediate danger, call 911.

If identity fraud is involved, follow the CAFC’s identity-fraud steps, including contacting credit bureaus and discussing account flags with your financial institutions.

Be wary of a second request for money

Someone may offer to recover a loss for an upfront payment. Treat unexpected recovery offers with caution and verify independently. Ask a trusted person to help you work through the official next steps.