Start with the person, not the provider.
Talk about the routines the person wants to keep and the tasks where they would welcome support. Write down preferred visit times, language needs and the people they want involved in decisions. In an urgent health or safety situation, seek appropriate immediate help rather than waiting for a directory enquiry.
Make a useful shortlist.
Confirm that a provider serves the exact address and offers the support needed. Ask what can be arranged now, how caregivers are selected and who handles a concern. Our directory lists provider-published services; it is not an inspection or a quality rating.
Explore care listings →Get the details in writing.
- Services and tasks included in each visit.
- Hourly or visit rate, minimum hours and additional fees.
- Caregiver continuity, relevant training and absence cover.
- How the plan changes as needs change.
- Cancellation, notice, billing and complaint arrangements.
Check public and private options.
Eligibility, funding and assessment arrangements vary. For Ontario public home-care information, consult Ontario Health atHome. Ask directly about eligibility and available services; private directory listings do not establish public funding eligibility.
Decide together.
Compare written answers with the person receiving support. Ask how visits will be reviewed and agree on a way to raise concerns. Keep the provider’s contact details and care arrangements accessible to the people who need them.